Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to accept returns under the following conditions:

1. Return Period

You have 30 days from the date of purchase to return any items, unless otherwise specified. After this period, unfortunately, we cannot offer a return or exchange.

2. Eligibility for Return

To be eligible for a return, your item must meet the following conditions:

  • Be in its original, unused condition.

  • Be in the original packaging.

  • Have a valid proof of purchase (receipt or order confirmation).

3. RESTOCKING FEE

A 15% restocking fee applies to any returns.

4. Return Process

To initiate a return, please contact our customer service team. Once your return is authorized, you will be provided with instructions on how to return the item.

Once your returned item is received and inspected, we will notify you about the status of your return.

You may be responsible for paying for your own return shipping costs unless the return is due to a defect or error on our part. Shipping charges are non-refundable.

5. Refunds & Exchanges

Once your returned item is received and inspected, we will notify you about the status of your refund or exchange. If approved, your refund will be processed via direct deposit into your preferred bank account. Please allow up to 10 business days for the refund to be reflected in your account.

If you wish to exchange an item, you will need to return the original product before the replacement item will be shipped.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will assist with returning or replacing the item at no additional cost to you.

7. Contact Information

If you have any questions or concerns regarding returns, please reach out to us at:

  • Email: info@intaflo.com

  • Phone: 02 9979 8600

  • Address: 4/11 Ponderosa Parade Warriewood NSW 2012

Thank you for choosing Intaflo Hydronics! We appreciate your business and are committed to ensuring your satisfaction.